Heavy-Duty Tool Warranty

Professional-grade tools are backed by our industry-leading performance guarantee.

If equipment fails to meet expectations, request a return within 30 days of receipt. Items must be in original industrial packaging and unused state for full credit consideration.

To initiate a warranty claim, please contact our support team with your proof of purchase details.

support@heavytools.comWe process warranty claims within 30 business days. Credits are applied to the original payment method. For equipment servicing, shipping timelines vary by region and tool complexity.

Return Eligibility:

To qualify for a return, please ensure the following criteria are met:

Purchase within 30 days

• Original factory casing included

• Excluded Items:

Custom-configured tool storage units or laser-etched equipment.

• Consumables like drill bits and saw blades once original packaging is opened.

• Equipment showing signs of excessive job site abuse or unauthorized repairs.

• Hazardous materials or fluids that cannot be shipped via standard carriers.

• We reserve the right to inspect all returned tools to verify compliance with our professional maintenance standards.

Shipping Gear

Clients are responsible for secure shipping. Use a freight carrier that provides tracking and industrial-grade insurance.

Industrial Hub B-22

We are not liable for equipment lost in transit. We recommend using professional crating for heavy machinery. Returns cannot be finalized until physical inspection is completed at our North American service center.

Gifts:

For equipment received as a professional gift, we offer service credits for future purchases. Once the item is inspected, a digital credit voucher will be issued to your corporate account.

If the item was not registered as a gift at purchase, any applicable refund will be issued to the original corporate purchaser's account.

Help Desk

Questions? Reach our team at

support@heavytools.comNAME@EMAIL.COM